Stephen Francoeur's Commonplace Book

Pull quote: “As long as you keep most/some of the people, no matter what you put them through, you will not succeed in reformatting the organization and reinstalling the organizational culture that you want. Instead, the organizational culture will absorb the change and be transformed by it. People will not forget how they were treated, and the entire history of what happened and how people choose to react to this mistreatment will become embedded in the culture.”