Pull quote: “In this view of the world, tasks that involve data manipulation (as so many modern chores do) are undertaken by teams. There is an infinite supply of manual chores. Everybody tackles them. Ideally there is one member of the team I call the toolsmith. Working shoulder to shoulder with the team, the toolsmith spots an opportunity to automate some piece of the work, writes some code, deploys it, observes how it gets used (or doesn’t get used), assesses its impact (or lack of impact), and then iterates on the code. Meanwhile the toolsmith keeps working alongside the team, chipping away at the never-ending and always-evolving list of manual chores, looking for more opportunities to automate, and exploiting them in an incremental and collaborative way.”
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