Pull quote: “Umlaut aggregates services for specific citations from multiple internal and external service providers and knowledge bases. (catalog, link resolver, Amazon, HathiTrust, ILL, many more). It has no knowledge base of it’s own, it provides ‘just in time’ responses; Umlaut fills the need of what you do after ‘discovery’, the ‘last mile’ — I’ve found something I’m interested in, what can I do with it through resources provided or selected by my institution?”