Pull quote: “There is a strong case to be made that the push for increasing digitization will be a net good for a society that is increasingly looking to satisfy their information needs online. However we are far from that point now, the digital divide is real and formidable. The vendor-based silos of information which are inaccessible without a payment or a password vex us as much as, if not more than, they vex you. We are trying to help people access the information they want and need. We’re sorry that the shift to digital content is causing trouble for some businesses’ bottom line, but we’ve always been publishers’ best customers and that will change only if they force it to. We would prefer that digital rights management were less onerous too. We would be happy to talk with you at length about why it’s easier to buy something from Amazon.com for personal use than it is to borrow it from the library on your Kindle. Blame copyright and capitalism, not the library.”